Legal notices & Policy on protection of personal data


61, Gruuss-Strooss

L-9991 Weiswampach – Luxembourg

SARL (LLC) with capital of 12 500 €

VAT no.: LU 22450547

Registration no.: 2008 2412 000/99

Authorisation of establishment: 00141306/1

Sole manager: Frédéric IBANEZ


This site uses cookies which are files stored on your computer and which allow easier access to the services offered. Under no circumstances do the cookies of this site make it possible to collect personal information without your express approval. This information will not be communicated outside of the Optilingua group and will not be used for unsolicited communication campaigns. We inform you that you may refuse to allow cookies to be saved by setting the parameters of your browser software to systematically prevent cookies from being saved on your computer.


Policy on Protection of Personal Data

1. Collection of information

We collect information when you connect to our site, when you request a price quote or information, or when you place an order. The information collected includes the name of your company/legal entity or your name in the case of a natural person. For a company, the name of our contact(s), their email address(es) and telephone number(s) are also recorded. The information necessary for billing will also remain in our possession. Payments made online are made in a secure manner and we do not need to know the banking information provided for payment, which remains the responsibility of the bank or of PayPal. If you have provided us with your bank account details (RIB or IBAN), they are kept in a secure manner in accordance with the standards of the GDPR.

When you connect to our website, we automatically receive and record information from your computer and browser, notably your IP address, your word-processing software, versions of the software and type of equipment (PC, MAC, tablet and mobile etc.).

2. Use of information, confidentiality and disclosure to third parties

We are the sole holders of the information collected on our sites. All the information that we gather is used only for internal purposes and will never be sold, exchanged, transferred or turned over to any other company for any reason whatsoever, except in the case of an official request from the competent authorities in such matters who must conduct legal investigations on unlawful activities, presumed fraud or situations involving potential threats to the physical safety of any person, violations against our conditions of use, or when the law requires that we provide this information. This does not include trusted third parties that help us to operate our website, implement or modify our management programme or conduct our affairs, as long as these parties agree to treat this information as confidential. Your information is never transferred or processed outside of the European Union. We do not send any newsletters.

3. Protection of information

We are implementing a variety of security measures to maintain the security of your personal information, based on recommendations from the GDPR text, with which we are in compliance. We use state-of-the-art encryption to protect sensitive information that is communicated online. We also protect your information offline. Only employees and service providers who need to do specific work (for example billing or customer service) have access to identifiable personal information. The computers and servers used to store identifiable personal information are kept in a secure environment.

4. Cookies

Cookies improve access to our website and identify regular visitors. However, this use of cookies is in no way linked to any information on our website that can personally identify you.

What are Cookies?

A cookie is a small file stored by a server a user’s terminal (computer, telephone, etc.) and is associated with a web domain (i.e. in most cases with all the pages of a single website)

Why does ViaVerbia Luxembourg - Optilingua Group use cookies?

ViaVerbia Luxembourg uses cookies that are strictly necessary and required for you to use our websites, allowing you to move around freely, use secure areas, personalised options, etc. In addition, ViaVerbia Luxembourg and the companies in the Optilingua group use cookies that collect data relating to web use analysis. These are used to help improve customer service by measuring site usage and performance and to optimise and personalise the site.
Our websites may also contain links to social networks (such as Facebook, Twitter or Linkedin). ViaVerbia Luxembourg does not control the cookies used by these external websites. For more information on cookies from social networks or other external websites, we recommend that you check their own cookie policies.

ViaVerbia Luxembourg also uses Google services such as Google Ads and Google Analytics:
These Google services also use cookies to analyse your use of the website. As a result, Google also has access to the data that you authorise the collection of by selecting cookies when you connect to our site.


- Google Analytics: helps website and application owners understand how visitors interact with these sites and apps. This tool may use a set of cookies to collect information and provide website usage statistics without personally identifying site visitors. The main cookie used by Google Analytics is "_ga.

- Google Ads: is Google's online advertising programme, this service helps website and application partners to promote their website and develop their customer base. Google Ads uses cookies that do not contain any personal data. These cookies are intended to improve the effectiveness of ads delivered via the ad network, optimise the relevance of campaign ads, improve performance reports, and reduce advertising pressure.

- Google Tag Manager (GTM) helps website owners manage their tags without having to change the website source code. Google Tag Manager does not use cookies. This service allows data to be collected for diagnostic purposes and to improve the quality of the site. The data collected using Google Tag Manager does not contain any information that makes it possible to identify you personally. It is only when it is used with other Google services (e.g. Google Analytics) that data collection of this kind takes place and we request your consent when setting your cookies.
- Google reCAPTCHA is a security service from Google that differentiates between human users and bots that can scan your site and send spam. This service involves the collection of personal data for which we request your consent when setting your cookies.

For more information about the use of certain data collected by Google you can refer to the Google Privacy Policy and Terms of Use.

What are the different types of cookies?

Technical cookies: these are essential and strictly necessary for the proper functioning of a website and the use of the various options and services it offers.
For example, the cookies used to maintain the session, manage response time, performance or validation of options, use security elements, share content with social networks, etc.
Personalisation cookies: These cookies allow the user to specify or customise certain features of the website's general options, for example, to set the language, regional configuration or browser type.

Analytical cookies: Analytical cookies are those used by our web portals to create browsing profiles and to understand user preferences in order to improve the products and services offered.
For example, an analytical cookie could be used to monitor which geographical areas are most interesting to a user, which product is most popular, etc.

Advertising cookies: Advertising cookies allow us to manage advertising spaces according to specific criteria. For example, the frequency of access, the content edited, etc.
Advertising cookies make it possible, through advertising management, to store behavioural information by observing habits, studying access and forming a profile on the basis of the user's preferences in order to offer advertising linked to the user's interests.


Session cookies: Session cookies are those that last as long as the user is on the website and are deleted at the end of the session.

Persistent cookies: These cookies remain stored in the user's terminal for a longer period of time, making it easier to control selected preferences without having to repeat certain settings each time the website is visited.

How can I object to cookies being deposited on my terminal?

With the exception of strictly necessary cookies, any cookies deposited on a terminal require your agreement, which we request when you connect to our site. The user is free to refuse all types of cookies that are not strictly necessary for the operation of the site. If you continue to browse our website without refusing to accept these cookies, this means that you agree to their use.
Please note that if you refuse or delete cookies when browsing the ViaVerbia Luxembourg website, we will not be able to retain your preferences, some page functions will not work correctly and, each time you browse our website, we will have to ask for your permission to use cookies again.

If you still decide to change the configuration of your access to the website, you should know that it is possible to delete cookies or to prevent this information from being saved on your computer at any time by changing the configuration settings in your browser:

Configuring cookies on Microsoft Edge
Configuring cookies on FireFox
Configuring cookies on Google Chrome
Configuring cookies on Safari

These browsers are subject to updates or changes, so we cannot guarantee that the information will be fully compatible with your browser version. You may also be using another browser not included in these links, such as Opera, Konqueror, Arora, Flock, etc. To avoid discrepancies, you can access cookie settings in your browser's options, which are usually found in the Options menu, in the "Privacy" section. (Please consult your browser's help for more information).

So what does the above information mean?
If you accept our cookies, this allows us to improve ViaVerbia Luxembourg's websites in order to provide you with optimal access and to offer you a more efficient and personalised service.
In addition, you can set your browser to accept cookies only from websites or trusted pages that you are currently browsing, allowing you to select your preferences.

By providing this policy, ViaVerbia Luxembourg demonstrates its commitment to current legislation on the use of cookies by providing information so that you can understand what types of cookies we use and why we use them. Our aim is to provide you with transparency regarding the data we process on your terminal’s navigation of our website.

This policy is reviewed periodically to ensure that it is up to date and can be amended. We therefore recommend that you visit the page regularly where we will inform you of any updates.

Where can I get more information?

If you have any questions about how we use cookies that are not answered in this policy, please send your comments to us via customer service. If you need more information about cookies, please visit the CNPD website.

5. Data retention

For the purposes of internal and fiscal management, we automatically retain your data for 5 years plus the year in progress. If, at the end of this period, no business relationship has been established between our companies, it is automatically eliminated from our servers. By establishing a business relationship with our company, you automatically and irrevocably agree to this provision.

6. Unsubscribe

We use the email address which you provide to send you information and updates about your order and occasional information about our linguistic services. You may unsubscribe at any time and will no longer receive information about our services. In the meantime, you will continue to receive information about your order. The act of requesting an estimate, information or service implies irrevocable approval from you to use the email address provided, as well as acceptance of our terms and conditions of sale.

7. Consent

By using our site, you give your consent for the above-mentioned policy on confidentiality.
You have the right to access, rectify or eliminate your personal information by sending a request to the following address: We have implemented all security measures to protect your data and we agree to inform you about any eventual breach in security and the measures taken to remedy it.

Request a free quote

and receive an answer within a few hours

  1. Choose the service you require
  2. Get a quote
  3. Confirm and receive your order